Contact Us

We’re here to help! Whether you have a question about your order, need more information about a product, or simply want to get in touch — our team is ready to assist you.

Contact Information

Company Name: JW Ecom B.V.

Trade Name: Lyrarae

Phone: +31 85 060 9641
(Monday to Friday, 8:00 AM – 5:00 PM EST)

Email:
support@lyrarae.com
We aim to respond to all emails within 24 hours during business days.

Business Address:
Scharnerweg 35-A, 6224 JA Maastricht, Netherlands

Business Hours

Customer Support Availability:
Monday to Friday
8:00 AM – 5:00 PM EST

Please note: Our office is located in the Netherlands, but our support is aligned with Eastern Standard Time (EST) to better serve our Australian customers. If you need help outside of business hours, feel free to send us an email and we’ll get back to you as soon as possible.

We look forward to assisting you!

Do you have any question or need help? Feel free to contact us.

Get in Touch

Free Shipping

Enjoy free shipping on all orders within AUS.

Customer service

Our customer support is available Monday to Friday between 8:00 AM to 5:00 PM EST. Just send us an email at support@lyrarae.com

Secure payment

Your security is our priority. Rest assured, your payment information is encrypted and protected, providing you with a safe and secure shopping experience at every transaction.