ABOUT US
Welcome to Lyrarae — a trusted online retail destination operated by JW Ecom B.V., a company legally registered in the Netherlands.
We are committed to offering a reliable, transparent, and customer-centric shopping experience for our community in the United States.
Who We Are
JW Ecom B.V.
Dutch Chamber of Commerce (KvK) Number: 89992210
VAT Number: NL865177028B01
Registered Business Address:
Scharnerweg 35-A, 6224 JA Maastricht, Netherlands
Lyrarae is the online retail store through which JW Ecom B.V. conducts its e-commerce operations. While our company is registered in the Netherlands, we proudly serve customers exclusively within the United States.
Our Business Model
Lyrarae operates strictly as a retailer. We source high-quality products from verified suppliers and make them available to our U.S. customers through our online storefront.
We do not claim to manufacture any products ourselves. All items offered on Lyrarae are produced by third-party manufacturers, and JW Ecom B.V. acts solely as the retailer responsible for customer service, order processing, and fulfillment oversight.
Our Commitment to Transparency
We believe in providing clear, honest, and accessible information so our customers always know who they are interacting with and what to expect.
To support a trustworthy shopping environment, we openly share details about our business identity, operating structure, and communication channels.
Our policies—including Shipping, Returns, Refunds, Privacy, and Terms—are designed to be easy to understand, ensuring full transparency at every step of your experience with us.
How to Reach Us
If you ever have questions about your order, our products, or our services, our support team is here to help.
Email: support@lyrarae.com
Phone: +31 85 060 9641 (Netherlands)
Business Address:
Scharnerweg 35-A, 6224 JA Maastricht, Netherlands
Customer Support Hours
Business Hours (Eastern Standard Time – EST):
- Monday to Friday: 02:00 AM – 12:00 PM EST
- Saturday & Sunday: 06:00 AM – 11:00 AM EST
During these hours, our team is available to assist with order inquiries, product questions, or any support you may need.
Our Promise
At Lyrarae, our goal is to provide a safe, enjoyable, and trustworthy shopping experience. We take our responsibility as a retailer seriously and work continuously to maintain transparent policies, accurate product information, and responsive customer service.
Thank you for choosing Lyrarae—we’re honored to serve you.