Lyrarae is owned and operated by JW Ecom B.V., a company registered in the Netherlands.

Registered Address:

Scharnerweg 35-A, 6224 JA Maastricht, Netherlands

KvK Number: 89992210

VAT Number: NL865177028B01

We sell exclusively to customers within the United States.

No. JW Ecom B.V. operates as a retailer, not a manufacturer.

Our products are sourced from verified third-party suppliers.

We do not claim to produce any of the items sold on Lyrarae.

We currently ship only within the United States.

International shipping is not available at this time.

Our delivery timeline consists of:

• Order Processing: 1–3 business days
  
• Transit Time: 2–4 business days
  
• Estimated Total Delivery: 3–7 business days
  

Tracking information will be emailed once your order ships.

We offer free standard shipping on all U.S. orders.

If shipping fees apply in the future, they will be clearly displayed at checkout before you finalize your order.

Once your order ships, you will receive:

• A tracking number
  
• The carrier handling your package
  
• A link to check shipping updates in real time
  

Please allow up to 24 hours for tracking to update.

You may return eligible items as long as they are:

• Unused and unworn
  
• In original condition
  
• Returned with all packaging and accessories
  

Returns must be initiated within our standard return window of 30 days after delivery.

Email support@lyrarae.com to start a return.

Customers are responsible for return shipping costs unless:

• The item arrived damaged
  
• The item is defective
  
• The wrong product was received
  

In these cases, we provide a prepaid return label at no cost to you.

We do not offer direct exchanges.

If you need a different size, color, or item, please:

1. Return the original item through our return process
   
2. Place a new order for the replacement

Refunds are processed within 7 calendar days after we receive and inspect your returned item.

The refund will be issued to your original payment method.

We accept:

Express Checkout

• Shop Pay
  
• PayPal
  
• Google Pay
  

Credit & Debit Cards

• Visa
  
• MasterCard
  
• Maestro
  
• American Express
  

Direct PayPal

No hidden fees are added by Lyrarae.

Yes.

Our website uses SSL encryption to protect your data during checkout.

Payments are processed through secure, PCI-compliant providers such as Shop Pay, PayPal, and Google Pay.

We do not store full credit card numbers or sensitive payment details.

Please contact us immediately at:

Email: support@lyrarae.com

Phone: +31 85 060 9641

We may request photos for quick verification.

Once confirmed, we will issue a free return label and provide a replacement or refund.

Orders can be canceled only if they have not yet been processed or shipped.

Once in fulfillment, the order must be returned after delivery.

Contact us as soon as possible if you need a cancellation.

You can reach us by:

Email: support@lyrarae.com

Phone: +31 85 060 9641

Customer Support Hours (EST):

• Monday to Friday: 02:00 AM – 12:00 PM
  
• Saturday & Sunday: 06:00 AM – 11:00 AM