Frequently Asked Questions
What is Lyrarae?
Lyrarae is a Netherlands-based online store operated by JW Ecom B.V. We offer quality lifestyle products to customers in Australia with fast, secure service and clear policies.
How do I place an order?
Placing an order is simple. Just browse our website, add the desired items to your cart, and follow the checkout steps to complete your purchase securely.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your order’s progress.
Do you deliver abroad?
Currently, Lyrarae ships exclusively to customers within Australia. We do not offer international delivery at this time.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Return shipping is paid by the customer unless the item is damaged or incorrect.
Can I change my order after I have placed it?
If your order has not yet been processed or shipped, we may be able to make changes. Please contact our customer support team as soon as possible.