Frequently Asked Questions
At LyraRae, we want your shopping experience to be smooth, transparent, and worry-free. Below you'll find answers to the most frequently asked questions about our products, shipping, returns, payments, and support. If you can’t find what you're looking for, feel free to contact us; we’re here to help and will be more than happy to answer your queries.
🚚 Shipping & Delivery
Do you ship across Australia?
Yes, we offer free standard shipping across Australia.
How long will my order take to arrive?
Orders are processed within 1–2 business days, and delivery typically takes 7–10 business days (including processing time).
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.
💳 Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, and Google Pay.
Is my payment information safe?
Yes — all transactions are encrypted via SSL, and we use PCI-DSS compliant payment gateways to ensure your data is secure.
👗 Products & Orders
Can I modify or cancel my order?
Please contact us as soon as possible at support@lyrarae.com. We’ll do our best to assist if your order hasn’t been processed yet.
What sizes do you offer?
Sizes vary by product. Please refer to the size chart on each product page for accurate fit information.
📞 Customer Support
How can I contact you?
You can reach us by email at support@lyrarae.com or call us at +31 85 060 9641 during our support hours.
What are your support hours?
We’re available Monday to Friday, 9 AM – 5 PM AEST.
Contact Us
If you have any questions or concerns, we will be more than happy to help you! Simply contact us using the contact details below.
Contact Information
Customer service hours
We are available Monday to Friday, 9:00 AM – 5:00 PM AEST
Email:support@lyrarae.com
Phone: +31 85 060 9641
Contact form: Click here
Business Information
LyraRae is operated by JW Ecom B.V., a company registered in the Netherlands.
Chamber of Commerce KVK Number: 89992210
VAT number: NL865177028B01
Business address:
Scharnerweg 35-A,
6224 JA, Maastricht,
Netherlands