Billing Terms and Conditions

At Lyrarae, we are committed to providing clear and transparent billing terms for our customers. By making a purchase on our website, you agree to the following terms and conditions.

1. Order Confirmation

Once you place an order on Lyrarae.com, you will receive an order confirmation email containing details about your purchase, including the items ordered, the total amount due, shipping information, and estimated delivery time. This email serves as confirmation that we have received your order. Please note, this is not an acceptance of your order. Acceptance will occur when the product is shipped.

2. Payment Methods

We accept the following payment methods for purchases made on Lyrarae.com:

• Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit cards.
• PayPal: For customers who prefer using PayPal as a payment method.
• Bank Transfers: Available in certain circumstances upon prior arrangement with our support team.

When completing a payment, you agree to provide accurate and up-to-date billing information, including your name, address, and payment details.

3. Billing Information

When placing an order, you will be required to provide the following billing information:

• Full name
• Billing address (including postal code)
• Email address
• Phone number
• Payment method (credit card, PayPal, etc.)

Please ensure that all billing information provided is correct. Any discrepancies may delay order processing.

4. Payment Processing

Lyrarae uses third-party payment processors to handle transactions securely. Your payment will be processed at the time of purchase and charged to your selected payment method. All prices listed on our website are in AUD (Australian Dollar) and include taxes where applicable.

If your payment cannot be processed due to insufficient funds or an incorrect payment method, we will notify you immediately. You will need to provide a valid payment method to proceed with your order.

5. Currency and Pricing

All prices displayed on Lyrarae.com are in Australian Dollars (AUD). Any international transactions will be subject to your payment provider’s exchange rates and may incur additional fees, such as foreign transaction fees, which are the responsibility of the customer.

Sales tax/VAT is included in the listed price where applicable. Customers from outside of Australia may be required to pay customs duties, taxes, or other import fees upon delivery, as per the local regulations of their country. These charges are not included in the product price or shipping cost.

6. Refunds and Cancellations

Please refer to our Return, Refund, and Exchange Policy for details on how refunds are handled. If you cancel an order before it is shipped, we will issue a full refund to the original payment method.

If you have received an incorrect or damaged item, you are entitled to a full refund or replacement as per our Return Policy.

7. Payment Security

At Lyrarae, your privacy and security are of the utmost importance. We utilize the latest security measures to ensure that your payment and personal information is protected during every transaction.

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all sensitive data during the payment process, including your credit card details. This ensures that any information you submit to us is transmitted securely.
• Payment Gateway: We use a PCI DSS-compliant payment gateway to securely process all payments. This guarantees that all transactions are handled in accordance with the highest industry standards for security.
• 3D Secure: For added security, we may use 3D Secure verification, which is an additional step during checkout to confirm your identity with your bank or card issuer. This helps to prevent unauthorized transactions and provides an extra layer of protection for your payment information.
• Privacy Protection: We adhere to strict privacy policies and GDPR (General Data Protection Regulation) standards to ensure that your personal information is kept secure and used solely for the purposes of completing your transaction.

8. Fraud Prevention

We reserve the right to cancel any order that appears suspicious or potentially fraudulent. To prevent fraud, we may require additional verification before processing the payment. If this occurs, we will notify you promptly.

Contact Us

If you have any questions regarding our Billing Terms and Conditions, or if you need assistance with your payment, please feel free to contact us:

Email: support@lyrarae.com
Phone: +31 85 060 9641