Billing Terms & Conditions

These Billing Terms & Conditions outline how payments are processed when you purchase from Lyrarae, operated by JW Ecom B.V. By placing an order on our website, you agree to the billing, payment, and security practices described below.
Our goal is to ensure transparency, security, and a trustworthy checkout experience for all customers in the United States.

1. Accepted Payment Methods

We offer a variety of secure payment options to ensure a smooth checkout experience.

Express Checkout Options

  • Shop Pay
  • PayPal
  • Google Pay

Credit & Debit Cards

We accept all major cards, including:

  • Visa
  • MasterCard
  • Maestro
  • American Express (Amex)

PayPal (Direct Payment)

Customers may also complete payment directly through PayPal without using the express checkout button.

No additional fees are charged by Lyrarae for using any payment method; however, your card provider may apply its own transaction or currency-related fees.

2. Payment Authorization & Order Confirmation

  • All payments must be authorized and approved by your financial institution at the time of purchase.
  • Once payment is successfully processed, you will receive an order confirmation email.
  • If payment is declined or flagged as suspicious, your order will not be processed, and we may contact you for verification.

We reserve the right to cancel orders that cannot be verified or orders that violate our fraud-prevention policies.

3. Billing Information Accuracy

To ensure successful order processing and delivery, customers must provide accurate and complete billing information, including:

  • Full name
  • Billing address
  • Email address
  • Phone number
  • Payment method details

Incorrect or incomplete billing details may delay processing or prevent your order from being completed.

4. Pricing, Taxes & Fees

  • All prices on our store are listed in USD (United States Dollars).
  • Taxes are calculated at checkout, if applicable, based on your shipping address and relevant state/local tax laws.
  • If shipping fees become applicable in the future, they will be clearly displayed before payment is completed.

There are no hidden charges; the final amount shown at checkout is the total you will be billed.

5. Payment Security & Data Protection

We take the security of your financial information seriously. Our website and checkout processes are protected by modern security technologies.

SSL Encryption

  • Lyrarae uses Secure Socket Layer (SSL) encryption to protect all data transmitted during checkout.
  • SSL ensures that your billing and payment information is securely encrypted and cannot be intercepted by third parties.

Secure Payment Gateways

All transactions are processed through reputable, PCI-DSS compliant payment gateways such as:

  • Shop Pay / Shopify Payments
  • PayPal
  • Google Pay

These gateways use advanced fraud detection tools, tokenization, and encryption to safeguard your information.

We Do Not Store Sensitive Payment Data

For your protection:

  • We never store full credit card numbers, CVV codes, or bank account details on our servers.
  • Sensitive information is handled directly by secure third-party payment processors.

6. Fraud Prevention & Verification

To protect customers and the business, we may perform additional security checks on certain orders. This may include:

  • Verifying billing address details
  • Confirming identity via email
  • Requesting additional documentation when necessary

Orders suspected of unauthorized or fraudulent activity may be canceled and refunded.

7. Currency & Billing Descriptor

All transactions are processed in USD.
Your bank statement may list the billing descriptor as:

JW Ecom B.V. / Lyrarae

Depending on your bank’s system, this name may appear in full or abbreviated form.

8. Questions About Billing

If you notice an unexpected charge, have questions about payment processing, or need help with a billing issue, please contact us immediately.

Email: support@lyrarae.com
Phone: +31 85 060 9641
Business Hours (EST):

  • Monday to Friday: 02:00 AM – 12:00 PM
  • Saturday & Sunday: 06:00 AM – 11:00 AM

We will investigate and resolve billing concerns as quickly as possible.