Contact Us
We’re here to help. Whether you have questions about your order, need assistance with a product, or simply want more information about our services, our customer support team is ready to assist you.
Company Information
Company Name: JW Ecom B.V.
Phone: +31 85 060 9641
Email: support@lyrarae.com
Business Address:
Scharnerweg 35-A, 6224 JA Maastricht, Netherlands
JW Ecom B.V. operates the online retail store Lyrarae, serving customers exclusively within the United States.
Customer Support Hours
Business Hours (Eastern Standard Time – EST):
- Monday to Friday: 02:00 AM – 12:00 PM EST
- Saturday & Sunday: 06:00 AM – 11:00 AM EST
If you contact us outside of our support hours, our team will respond as soon as possible on the next business day.
How We Support You
Our goal is to provide a clear, responsive, and trustworthy communication experience. If you reach out to us regarding:
- Order status or tracking
- Product information
- Returns, refunds, or exchanges
- Shipping inquiries
- Policy questions
We will always do our best to provide accurate and timely assistance.