Payment Policy

At LyraRae, we offer secure and flexible payment options to make your shopping experience smooth and worry-free.

Accepted Payment Methods

We currently accept the following secure payment options:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All prices on our website are displayed in Australian Dollars (AUD)

Payment Security

Your privacy and payment security are our top priority.

  • All transactions are processed through SSL (Secure Socket Layer) encryption, ensuring your payment details remain private and protected.
  • Our website and payment processors are PCI-DSS (Payment Card Industry Data Security Standard) compliant, meaning they meet the highest industry standards for handling credit card information.
  • We do not store any full payment information on our servers.

We use a trusted third-party processor, "Shopify Payments," to handle your payments securely.

Payment Confirmation

Once your payment is completed, you will receive:

  • An order confirmation email with your order number and item summary.
  • A digital receipt for your records.

If there’s any issue with your payment or checkout process, please contact us immediately so we can assist you.

Questions or Issues?

For billing inquiries, please reach out to us at the contact details below. We will be more than happy to answer your queries:

Contact Information

Customer service hours
We are available Monday to Friday, 9:00 AM – 5:00 PM AEST

Email:support@lyrarae.com
Phone: +31 85 060 9641
Contact form: Click here

Business Information
LyraRae is operated by JW Ecom B.V., a company registered in the Netherlands.

Chamber of Commerce KVK Number: 89992210
VAT number: NL865177028B01

Business address:
Scharnerweg 35-A,
6224 JA, Maastricht,
Netherlands